Privacy policy
Updated: 10-06-2025
This Privacy Policy describes how olivienne-melbourne.com (the "Site", "we", "our" or "us") collects, uses, and discloses your personal information when you visit or make a purchase from the Site, in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
Contact Us
If you have any questions after reviewing this policy, would like more information about our privacy practices, or wish to make a complaint, please contact us via email at info@olivienne-melbourne.com.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this policy, we refer to any information that can identify an individual (including the details below) as "Personal Information."
Device Information
Purpose: To load the Site accurately for you and perform analytics to optimize our Site.
Source: Collected automatically using cookies, log files, web beacons, tags, or pixels when you access the Site.
Disclosure: Shared with our processor Shopify.
Personal Information Collected: Browser version, IP address, time zone, cookie data, pages or products viewed, search terms, and site interactions.
Order Information
Purpose: To provide products or services to you to fulfill our contract, process payment information, arrange shipping, send invoices and confirmations, communicate with you, screen orders for potential fraud or risk, and—based on your preferences—send information or advertising related to our products or services.
Source: Collected from you directly.
Disclosure: Shared with our processor Shopify.
Personal Information Collected: Name, billing and shipping addresses, payment details (including credit card numbers), email address, and phone number.
Sharing Personal Information
We share your Personal Information with service providers to help us deliver our services and fulfill our contracts with you, as outlined above. For example, we use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We may also disclose your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or lawful request for information, or otherwise protect our rights.
Using Personal Information
We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilling your orders, and keeping you updated on new products, services, and offers.
Legal Basis for Processing
Under Australian law, we collect and use your Personal Information based on:
- Your consent.
- The necessity to fulfil our contract with you.
- Compliance with our legal obligations.
Our legitimate interests, provided they do not override your fundamental rights and freedoms.
Quick Links
Contact Information
Customer Service: Monday - Friday: 09:00 AM to 05:00 PM (AEST)
Email: info@olivienne-melbourne.com
Phone: +31 6 19477390
Address: Vogt 21, 6422 RK Heerlen, Netherlands (not a return address)
Store Name: Olivienne-Melbourne
Company ID: 78168912
Get in Touch
We are committed to customer satisfaction. Please don’t hesitate to contact our professional customer service team using the contact details above or the form on our contact page. We value your feedback and aim to respond within 2 working days.
Our friendly customer service is happy to help!